Safeguarding our clients’ interests is a priority for us. While we have measures to maintain the security of your matters and transactions, you play an important role in securing them too.
Please be vigilant and bear these tips in mind:
- Our website is kensington-trust.com and we use kensington-trust.com for email.
- If in doubt, verify the authenticity of the information with our official website or call us.
- Secure your email account and alert us if it has been compromised.
To safeguard the security of our client matters, we seek your understanding that electronic requests from clients may be put on hold until our transaction processing teams are able to verify these requests directly.
Guidelines for Securing Email Communications
These are some safety tips for safer email communications:
- Use a strong password and multi-factor authentication for your email account.
- Check for any misspellings, grammatical errors and abnormal spacing and formatting.
- Check links by hovering your mouse over the hyperlink to determine if the URL matches.
- Do not reply, open attachments or click on links of suspicious emails or senders.
- Do not use your company email for personal communication.
Consider also these red flags:
- Does the email ask for any personal/sensitive information e.g. password, credit card, etc?
- Does the email ask for sensitive information about others?
- Does the email convey a sense of urgency and ask you to immediately act or open an attachment?
- Does the address in the “To” field match the sender of the email?
Ultimately, you should remain alert and use your own judgment to determine if an email is suspicious, as phishing emails are getting more sophisticated nowadays. If the scammer had access to your email account or past emails, the contents of such phishing emails may even contain personalised information about you or your employer, or even look similar to previous emails sent to you before. If in doubt, verify with the sender via a different known mode of communication.
Date: 25 November 2022